FAQ

Can I pre-order the items that are currently out of stock?

You can place a pre-order for the out-of-stock items. To place a pre-order, please contact your sales representative for assistance.

 

Can I cancel or change my order after submission?

You may cancel or make any changes in your order within 3 days after the submission. After we start packing your order, you CANNOT cancel or modify anything in the order.

 

How long does it take to process my order?

After the order submission, your sales representative will contact you within 1-3 business days to confirm your order. After confirming the proforma invoice, we will start packing upon the receipt of your payment.

 

How much is the shipping cost?

It depends on the country where the package is shipped to and what forwarder you will be using. Please contact your direct sales representative for more information.

 

I have made my payment. When can you ship my order?

Stripe payment may take 2-3 days. Once your payment comes through, we will be able to arrange the date for the shipment.

 

I received a defective item. Can I get a refund or a replacement?

In case of receiving defective goods, please take photos or videos of the items and contact your sales representative immediately. We will review the report and help you proceed with the claim.

If damage/theft occurred in transit, you must inform your nominated forwarder to file a claim as we will not hold responsible for the issues that take place during shipment.

If you received faulty products, we will report to the suppliers/manufacturers and help you file a claim.

Please do not dispose the items until further notice.

Please take as many photos as possible to expedite the process.

 

What is your refund policy?

Once you proceed with your payment, it can't be refunded. It will be posted to your debit note for a future order.